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Software Status Bulletin

68xx Driver Software 6890

Known Problem Report as of May 18 2010 9:55AM

Preface
-------------------------
This Software Status Bulletin (SSB) documents all known problems in the software product designated above. The SSB is derived from Known Problem Reports (KPR) which result from user problems that have been classified as documentation problems or software defects. When a KPR is written, an identifying number is assigned to it, and the KPR is added to the next edition of the SSB.

User inputs that have been classified as Enhancement Requests are not documented in the SSB. User problems that have been submitted, but that have not been classified by the time the SSB is generated are not included in the SSB.

How to use the SSB
-------------------------
When you experience a problem with a product, first check this SSB to see if the problem has been reported already, and if there is a temporary workaround available for the problem, or if the problem has already been fixed by a new revision. If the problem is not listed in this SSB then you may wish to report it to the Response Center or to your field support representative.

To determine if your problem is documented in this SSB, first look in the "Keyword Index" section of the SSB. Under each keyword is a listing of one-line descriptions of related KPRs. If any of these sound like yours, locate the KPR # in the "Known Problem Reports" section of the SSB, and read the full KPR. The KPRs in the "Known Problem Reports" section are sorted by KPR #.

There are two sections in the SSB:
Keyword Index: This index is categorized by keyword. For each KPR there is a brief description and a KPR #. A KPR may be associated with more than one keyword.

Known Problem Reports: This section contains KPRs, with all the available information relevant to the problem. KPRs in this section are sorted by KPR #.

Keyword Glossary

Keyword Index

KPR#: 1 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
6890 Method printout does not include units for NPD Adj offset, Equil time

Problem:

6890 Method printout does not include units for NPD 'Adjust offset' or 'Equilibration time', which should be pA and min, respectively.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 2 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
6850/6890 Oven Cryo off should disable Oven Cryo setpoints

Problem:

When the 6850 or 6890 Oven Cryo On is unchecked (turned off) the Cryo setpoints are not grayed out.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 3 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Non-existent inlet available under 6890 column source setting

Problem:

When only one inlet is installed, both inlets are available in the Instrument view in the Real-time mode.  When a method is created for the GC only the installed inlet is available.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 6 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Oven Max is not settable in GC config

Problem:

The 68XX oven max is not settable in the GC Config screen.
This value can only be set by the installed column maximum temperature.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 8 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Missing Minimum Peak Width and Save Partial Signal in Signal Source

Problem:

Minimum Peak Width and Save Partial Signal not available in Signal Source

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 9 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Post Run being displayed when none is present and run time is incorrect.

Problem:

Post Run being displayed when none is present and run time is incorrect. This is seen during multiple injection mode when the run is completed prior to the last injection taking place.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 10 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
6890N/7683 to 6890N/7693 defaults Variable speeds in resolved method

Problem:

Loading a method from a 6890N/7683 to 6890N/7693A will resolve the method.  All ALS setpoints are retained in the method except the Variable speeds. It still is set to Variable plunger speed, but values are now all default settings. (50uL syringe size.)

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 13 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
6890 Method Edit\Injector labels are inconsistent for heater/mixer

Problem:

6890 with a G4515A BCR Mixer/Heater installed. Select Method Edit\Injector\Tray screen.

The labels for these items are misleading for the 6890.  Although the three items, reader, mixer, heater are a single unit, they are not all related to barcode reading. They are there for use with the Sample Prep Program.
The labels should not include the word 'barcode' for this reason in the title (Barcode heating and mixing) or label for Enable Heater (Enable barcode heater). Enable Mixer is already correct.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 14 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Configuration window too small and not resizable

Problem:

Window to get the GC configuration is too small to use and is not resizable.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 15 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
7693A Sampler error reports identical for all errors

Problem:

The displayed sampler error is the same for all sampler error scenarios. Error appears only in the Instrument Activity log. 

Error reads "6890 GC Error # 1 Injection Error: stop pressed or sampler error. (410)"

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 16 Product: 68xx Driver Software 6890 5.03

Keyword:

One-line Description:
Confusing error message reported in log when vial is missing.

Problem:

When the 6890 GC encounters a missing vial, the IALog displays Stop key pressed error #1. The error should read Missing Vial Error.

Temporary Solution:

None

Fix Information:

None

KPR#: 17 Product: 68xx Driver Software 6890 1.01

Keyword:

One-line Description:
User could not change column dimensions in the method setup

Problem:

User could not change column dimensions in the method setup.

Temporary Solution:

n/a

Fix Information:

Column dimensions are part of the GC Configuration and the end user must be logged on as an Administrator to change these parameters.

KPR#: 18 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Signal 2 data only cannot be saved.

Problem:

The signal 2 data cannot be saved independantly as signal 1 check box cannot be unchecked.

Temporary Solution:

If only one signal needs to be saved, you must assign it as signal 1.

Fix Information:

n/a

KPR#: 19 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
ALS faults during a run - No Pop up Errors.

Problem:

If the ALS faults during a run, no pop up error messages appear on the Chemstation screen. A message will be entered in the instrument log book and on the GC display.

Temporary Solution:

None.

Fix Information:

n/a

KPR#: 20 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Instrument Diagram does not match installed column.

Problem:

The Instrument Diagram will not reflect new column installation until the instument session is closed and restarted. The GC will reflect the new changes, only the diagram is affected.

Temporary Solution:

After the configuration change is made to the columns, the workaround is to shut down the ChemStation software and restart to reflect the new configuration changes.

Classic 68xx driver works correctly.

Fix Information:

n/a

KPR#: 21 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Meth Edit/Config and GC Config screens disagree with 7693A Tray enable on a 6890

Problem:

Even with the 7693A tray disabled on the GC Config display, the config display when using method editing shows the tray as enabled. 
Enabling or disabling the 7693 Tray does not evoke method resolution.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 22 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Can not edit during a run to extend the run time or change the oven temp

Problem:

It is possible to open the edit parameters screen and change the oven hold time or oven temp and select OK.  The GC does not accept the updates.  The method in the software is changed to the new values; the GC ignores all.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 23 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Info in Edit instrument parameters\Columns is incomplete

Problem:

Edit instrument parameters; columns

Applies to GC’s: 7890A, 6890N, 6850A

The window displayed is incomplete; it shows the column type and flow/pressure parameters, but does not give the length, ID or film thickness.  These are critical parameters, and should be displayed just as they were in the previous ChemStation revisions.  To find these parameters, the user now has to look on the configuration window.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 24 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Error when "Use Method" employed as volume amount in sequence

Problem:

An error is generated in the Instrument Activity Log when "Use Method" is entered as a volume amount in a sequence. The sequence continues to completion despite the error.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 25 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Starting run from GC to do manual injection not possible

Problem:

GC is ready; Injection source = manual

It is not possible to walk up with a sample and manually inject into the GC.  The run can not be started from the GC Keyboard start button.

Temporary Solution:

The user must first start the run from the Chemstation menu RunControl > Run Method and then press start at the GC.

Fix Information:

n/a

KPR#: 26 Product: 68xx Driver Software 6890 5.03

Keyword:

One-line Description:
New 6890 driver does not support auto sampler tray display

Problem:

The new 6890 driver does not support the auto sampler tray display feature.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 27 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
6890 Plus, 6890A and 7693A with chiller tray does not regard the chiller readiness

Problem:

6890 Plus and 6890A with 7693A system installed with a Chiller tray.  Even though the target temperature and error band for the readiness of the Chiller is set, the GC readiness does not regard it. It will proceed anyway which is not what is implied on the keypad and is unlike the 7890A.

This is true for 6890 Plus/A.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.

KPR#: 28 Product: 68xx Driver Software 6890 6.01

Keyword:

One-line Description:
B.04.02 Classic 68xx Chemstation does not start up and stops at initializing startup macros

Problem:

The chemstation does not start up and stops at initializing the startup macros while loading most recently used Menu and View...

Temporary Solution:

The workaround is to reboot the PC and restart the ChemStation session.

From the view menu, close the sampling and instrument diagrams before shutting down the chemstation.  Start up Chemstation and then enable the sampling and instrument diagrams once the session has started.  Before closing the chemstation, go to view menu and no longer view the sampling and instrument diagrams.

If the Chemstation does stops at initializing the startup macros while loading most recently used Menu and View..., Open Task Manager and end the hpgui00.exe that is running.

Ending the hpgui00.exe from task manager and the chemstation will start up allowing you to close the sampling and instrument diagrams before shutting down the chemstation.  This allows startup of the next session.

Fix Information:

This problem is fixed in Software Driver Version: 6.01.

KPR#: 29 Product: 68xx Driver Software 6890 5.03

Keyword:

One-line Description:
L1,2,3, Air Gaps do not disable when large volume syringe carriage is installed

Problem:

The software for a 6890A/7693 is to disabling air gaps when it detects a large volume syringe carriage installed.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 30 Product: 68xx Driver Software 6890 5.03

Keyword:

One-line Description:
6890: Vague designations in Met Audit Trail

Problem:

6890 GC: when the signal source is changed from Front Detector to Temp, the Met Audit trail shows that the front det signal was changed to A12.  When the  signal source is changed from Temp to Flow, the Met Audit trail shows that the A12 signal was changed to A19. These designations have no meaning to the user.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 31 Product: 68xx Driver Software 6890 5.11

Keyword:

One-line Description:
Ignore missing vial option is not present in GC

Problem:

Run a sequence with 11 runs and the 11th vial is missing.  The sequence aborts and SSIZip file was not uploaded to ECM as the 11th vial was missing.

The ignore missing vial option is not present in GC.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 32 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Error when configuring a 6890 GC column

Problem:

Configure a 6890 column. When selecting the column catalog, an error occurs.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 33 Product: 68xx Driver Software 6890 5.10

Keyword:

One-line Description:
Instrument Setup graph has incorrect column legend

Problem:

In the 6890, the legend for the Instrument Setup graph says Column 2, irrespective of which column is highlighted.  The graph is correct, it is just the legend that is wrong.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 34 Product: 68xx Driver Software 6890 5.10

Keyword:

One-line Description:
Instrument Setup's column tab says a PCM is an unknown inlet

Problem:

The 6890 has an split-splitless front inlet and PCM rear inlet.  The Instrument Setup’s Inlet tab shows that the rear inlet is a PCM and that it can be controlled.  However, the column tab shows no ability to control the PCM rear inlet and it is called an Unknown Inlet.  This is incorrect and inconsistent behavior.  PCM is a legitimate inlet whose pressure can be controlled.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 35 Product: 68xx Driver Software 6890 Future

Keyword:

One-line Description:
Pressure units not the same for Instrument Status window and Instrument Setup’s instrument status

Problem:

Auto configured a 6890.  When the configuration is checked, it showed pressure units in psi.  The pressure units are changed to kPa.  When the instrument is opened, method resolution screen saying there is a problem in the front inlet.  The Resolve button was selected.  Open the Instrument Status window and it displays the pressure in psi, but the Instrument Setup’s instrument status displays the pressure in kPa.  This is incorrect behavior.  Pressure units should be shown in kPa everywhere.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 36 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Module name was not displayed in the method resolution message at IA log entry

Problem:

Autoconfigure the GC instrument, where previously the front inlet is not connected with the instrument.  The Method resolution window appears for the front injector as expected.  Click on resolve method.
The IA log entry does not contain the module name for the method resolution.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 37 Product: 68xx Driver Software 6890 5.10

Keyword:

One-line Description:
Incorrect volume in sequence not reported correctly in the IA log

Problem:

On a 6850, an invalid volume of 1uL was entered into a sequence table for a 100 uL syringe. Attempts to run the sequence failed on each line. The IA log reported an error that did not point to an invalid volume.

No other error was displayed. A valid volume was displayed in the method but the volume entered into the sequence was given priority without checking if it was valid.

This appears to be a bug in ICM, moving it to Galahad as there are no other ICM projects planned.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 38 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
ALS errors abort sequence; no Retry/Abort dialog box option offered

Problem:

6890A with ALS. 

If an ALS error occurs such as a Vial not found event, there is no dialog box option presented to Retry/Abort.  The sequence simply aborts.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 39 Product: 68xx Driver Software 6890 5.10

Keyword:

One-line Description:
6890 RC.NET: Read barcode just before injection and use barcode as sample name in report

Problem:

Users want to add vials to the tray as they go and have the vial bar code read just before injection and recorded as the name of the sample. 

Reading the vial ahead of time into the sequence table for each vial is time consuming.  Read the barcode just before injection since users are adding samples as they go.

This is working with the 6890 Classic driver.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.

KPR#: 41 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Method parameters from B.01.03 changed to defaults after upgrade to B0402 RC.net

Problem:

Methods from 6850 B.01.03 were loaded on the upgraded revision B.04.02 RC.NET driver. The 6850 GC methods were changed.

The method parameters that are changed are: 

· Oven temperature (switched to default 50 C)
· All gradient parameters are gone (I assume the mean temperature program)
· Gas type (switched from H2 to default He)

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.

KPR#: 42 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
RTL: New calculated pressure doesn’t update current 68xx methods

Problem:

The current method pressure is 20 psi and the RTL table has psi as the unit. The new calculation pressure is 18 psi.  When clicking “Update current 68xx Method”, the new pressure is not updated to 18 psi.  It remains at 20psi.

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.

KPR#: 44 Product: 68xx Driver Software 6850 5.10

Keyword:

One-line Description:
6850 column tab values not updated if the oven temperature is changed

Problem:

Change the oven temperature on a 6850 and then switch to the column tab, the linear velocity and flow values are not changed (this is for pressure control).

Temporary Solution:

n/a

Fix Information:

This problem is fixed in Software Driver Version: 6.01.

KPR#: 45 Product: 68xx Driver Software 6890 Future

Keyword:

One-line Description:
When look-ahead vial is not found in a sequence using overlap, the currently running sample and sequence will abort

Problem:

Create a sequence using a method specifying sample overlap. If a non-initial vial is not found, the currently running sample will abort, the sequence will abort, and there will be only an error displayed in the logbook and GC Status.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 46 Product: 68xx Driver Software 6890 5.10

Keyword:

One-line Description:
IA Audit trail pops up with error message when submitting a single/sequence run using “Use method” option for Volume tab

Problem:

Submitted a single run with the “use method” option selected for volume tab.
The IA audit trail displays an error message. However, the run was completed successfully but the method report displayed the injection volume as “0” instead of “using method volume”.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 47 Product: 68xx Driver Software 6890 6.01

Keyword:

One-line Description:
Cannot Edit Any GC Parameter during a Run Method

Problem:

During a Run Method, regardless of the run state (pre run or during the run), it is not possible to make any GC parameter changes.  It is not possible to simply extend the run.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 48 Product: 68xx Driver Software 6890 6.01

Keyword:

One-line Description:
Chiller/Heater: Off appears in method printout even though no chiller tray is installed

Problem:

Chiller/Heater:  On/Off should only appear in the method printout if the there is a chiller tray installed.

Temporary Solution:

n/a

Fix Information:

n/a

KPR#: 49 Product: 68xx Driver Software 6890 5.02

Keyword:

One-line Description:
Data file is created but cannot be viewed after the run

Problem:

On Dual Simultaneous Injections (High Throughput), when the Back Signal Data is saved with the Front Sample and the front sequence tab is blank, a data file is created that cannot be viewed after the run although it was seen during acquisition. In such a case, the user should save the back signal data with the back sample. Do not associate a front or back signal data with a blank sequence tab.

Temporary Solution:

The user should save the back signal data with the back sample. Do not associate a front or back signal data with a blank sequence tab.

Fix Information:

n/a